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What You Agree To When You Use super22

Every account on super22 operates under a clear set of legal conditions — covering who can access the platform, how your account data is held, and what obligations sit on both sides.

Jurisdiction-dependent accessMalaysian ringgit (RM) accountsTouch 'n Go eWallet, Boost, GrabPay coveredAccount security obligationsData retention policy
super22 What You Agree To When You Use super22
HOW WE HANDLE THIS

Data, Security and Account Integrity at super22

These four areas cover how super22 manages the practical side of your legal relationship with us — from how your personal data is stored to what happens when you ask us to close or transfer your account. Players in Kuala Lumpur and across Malaysia interact with our platform through mobile browsers and the super22 web app, and our data practices apply consistently across every access point.

Data Handling

Your name, email, and payment account details are stored in encrypted form. We do not sell personal data to third parties. Data is used solely for account operation, transaction processing and legal compliance.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are used in aggregate only; they do not store personally identifiable information.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can freeze your account within minutes while we investigate.

Data Retention and Requests

We retain transaction records for the period required under applicable law. To request a copy of your data or ask for deletion, submit a written request via email from your registered address.

REACH THE LEGAL TEAM

Contact Us About Legal or Policy Matters

If you have a question about your rights under these terms, want to raise a data-related request, or need clarification on an account condition, our support team handles legal enquiries through the channels below. For account-specific matters, have your registered email and last transaction reference ready before reaching out — it speeds up verification considerably.

Team online

Live Chat

Start a live chat session from any page on super22. Legal and account queries are routed to a specialist; have your account email ready to verify identity quickly.

Email Support

Send detailed legal or data-related requests to our support email. We aim to respond to policy queries within one business day; complex data requests may take longer.

Account Help Centre

Access the Help Centre from your logged-in account dashboard. Legal FAQs, account closure steps and data-request forms are all found under the Account Settings section.

Common Legal Questions About Your super22 Account

These questions cover what Malaysia-based account holders most commonly ask when they read through the terms — covering eligibility, data rights, account closure and how our policies interact with local law.

Eligibility depends on local law where you are located. You must confirm that accessing and using super22 is permitted under the laws applicable to you before opening an account.

Yes. Send a written data access request from your registered email address to our support team. We will respond with a summary of the data we hold and how it has been used.

Transaction records are retained for the legally required period even after account closure. Personal profile data not required for legal compliance is deleted upon confirmed account closure.

We check that the name on your account matches the DuitNow, FPX or bank account receiving the funds. If there is a mismatch, we will contact you via your registered email to resolve it before releasing the withdrawal.

Raise a formal dispute through our email support channel. Include your account reference and the specific clause you believe was applied incorrectly. We will review and respond in writing within five business days.

Terms are updated on this page with a clear revision date at the top. Continuing to use your account after the revision date means you accept the updated terms. We recommend checking this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.